Social Media Use Policy

Social Media Use Policy


This policy applies to all employees (See Definition) of Coastal Health Medical Centre – The Entrance Pty Limited (CHMC)


Practice Manager and Practice Principles


This policy defines the rules for each employee when engaging in social collaboration, regardless of toolset, forum or medium.


CHMC recognises employees use social media and that the lines between work and home are becoming increasingly difficult to identify with the use of mobile devices.

Employees are personally responsible for the content they publish in a personal or professional capacity on any social media platform. This policy applies to CHMC employees, honorary appointments, volunteers, trainees and students.

This policy does not apply to staff members’ personal use of social media platforms where they make no real or perceived reference to CHMC, its staff, its clients, services, business partners, government, suppliers or other stakeholders.


‘Social media’ describes the online and mobile tools that people use to share opinions, information, experiences, images, and video or audio clips and includes websites and applications used for social networking. People use social media to talk, participate, share, network and bookmark online. Social media can include text, audio, video, images, podcasts and other multi-media communications, and is also known as Social Networking.  Common sources of social media include, but is not limited to:

  • Email
  • Social networking sites (Facebook, Twitter, LinkedIn, Instagram)
  • Video and photo sharing (Flickr, YouTube)
  • Blogs, (personal, professional and those published anonymously)
  • Micro-blogging
  • Online forums and discussion boards
  • Wikis (Wikipedia)
  • Podcasting

In this policy, employees include permanent staff and executives, contractors, temporary staff, trainees and students on placements.

In this policy, ‘the practice’ may be used interchangeably with the employers trading name: Coastal Health Medical Centre – The Entrance Pty Limited (CHMC)


Where an employee’s comments or profile can identify them as a CHMC employee, that employee:

  • Must ensure any online communication is consistent with CHMC ’s Code of Conduct, values, policies and applicable laws.
  • Write on all postings that the stated views are your own and are not those of CHMC.
  • Must not imply you are authorised to speak as a representative of CHMC.
  • Must not make any comment or post any material that might otherwise cause damage to CHMC’s reputation or bring it into disrepute.
  • Must not post material that includes confidential/proprietary information or trade secrets, or information that is offensive, obscene, defamatory, libellous, threatening, harassing, bullying, discriminatory, hateful, racist, or sexist.
  • Must not use any CHMC logos or insignia without written permission from the Practice Manager.
  • Can only disclose and discuss publicly available information.
  • Must adhere to the Terms of Use of the relevant social media platform, as well as copyright, privacy, defamation, contempt of court, discrimination and other applicable laws, and CHMC’s Privacy of Health Records and Personal Information policies.


CHMC reserves the right to initiate action against any staff member, in accordance with the organisation’s Disciplinary Procedure, who uses social media in a manner that could be considered inappropriate or not consistent with this policy or any other CHMC policy.

Management will consider the nature and severity of the post, the source of the post, whether CHMC was named, if the post is public, if other co-workers have seen the post, if CHMC or the Health industry has been damaged, and or if the comment was impulsive or deliberate when considering any disciplinary action.

Disciplinary action in the event of a serious misconduct may include termination of employment or disengagement of external contractors.


Where an employee becomes aware of inappropriate or unlawful online content that relates to CHMC or content that may otherwise have been published in breach of this policy the situation and circumstances should be reported immediately to the Practice Manager.


Coastal Health Medical Centre – The Entrance Pty Limited (CHMC)

Related use
In some instances, an employee’s supervisor may ask an employee to participate in an online forum in a CHMC job-specific capacity.

Prior to participation, the employee should:

  • Discuss involvement with his/her supervisor
  • Receive approval from CHMC’s Practice Manager
  • Ensure they are familiar with relevant policies and protocols, and agree on parameters for the project


This policy does not discourage nor unduly limit employees using social media for personal expression or other on-line activities in their personal life.

Employees should be aware of and understand the potential risks and damage to CHMC that can occur, either directly or indirectly from their personal use of social media and should comply with this policy to ensure that the risk is minimised.

Employees are personally responsible for content published in their personal capacity on any form of social media platform.  When in doubt, employees can seek guidance from the Practice Manager on how to comply with the following obligations.

To avoid breaching this policy employees must:

  • only disclose and discuss publicly available information
  • ensure that all content published is accurate and not misleading and complies with all relevant practice policies and other legal and professional requirements
  • expressly state that stated views are personal and are not representative of the practice
  • behave politely and respectfully
  • adhere to the terms of use for using the social media platform or website, and adhere to legislation including copyright, privacy, defamation, contempt of court, discrimination, harassment and any other applicable laws, and the Practice’s Privacy Policy.
  • do not refer to the practice, other staff or contractors without their approval. Do not criticise or denigrate the practice, its staff and contractors, or organisations it is professionally associated with.
  • there should be no photos taken inside the workplace which could capture documents, paperwork, patient charts, or other information protected by privacy law. Do not disclose any patient information without the express consent of the patient
  • do not accept “friend” requests from people you know only as a patient of the practice.
  • do not disclose any confidential information relating to practice systems.
  • use of social media should not interfere with your work.

Employees must not:

  • post material that is offensive, obscene, defamatory, threatening, harassing, bullying, discriminatory, hateful, racist, sexist, infringes copyright, constitutes a contempt of court, breaches a Court suppression order, or is otherwise unlawful
  • imply that they are authorised to speak as a representative of the practice, nor give the impression that the views expressed are those of the practice
  • use the identity or likeness of another employee, contractor or other member of the practice
  • use their practice email address or any practice logos or insignia that may give the impression of official support or endorsement of their personal comment
  • use or disclose any confidential information or personal information obtained in their capacity as an employee or contractor of the practice
  • post material that is, or might be construed as, threatening, harassing, bullying or discriminatory towards another employee or contractor of the Practice
  • comment or post any material that might otherwise cause damage to the practice’s reputation or bring it into disrepute

When accessing social media while at work, you must do so in accordance with CHMC’s Internet and Email Usage policies, which requires you to use these resources reasonably, in a manner that does not interfere with your work and is not inappropriate or excessively accessed.

Examples of reasonable use include:

  • Accessing Facebook during an official break time
  • Replying to a family member’s email
  • Paying bills online during a meal break

It does not include promoting personal business or private enterprises.


  • Policies and Protocols
  • Code of Conduct Policy
  • Use of Email Policy
  • Use of Internet Policy
  • Use of Computers Policy
  • Privacy of Health Records Policy
  • Privacy of Personal Records Policy
  • Bullying & Harassment Policy
  • Staff Grievance Resolution Protocol


  • Privacy Act 1988 (Commonwealth)
  • Fair Work Act 2009 (Commonwealth)


Coastal Health Medical Centre – The Entrance Pty Limited (CHMC)

has taken all reasonable steps in the development of this policy, to make its content consistent with the proper discharge of its obligations under the Charter of Human Rights and Responsibilities Act 2006 and all related state and federal laws.


  • The date the policy is due for review no greater than two years from the date of endorsement.
  • The Practice Management Team is responsible for reviewing this policy.