Appointment bookings – the new way to book

Appointment bookings – the new way to book

To ensure everyone’s safety and so that everyone remains at home as much as possible, we have decided that the safest way to do this is for your usual GP to call you about your health concerns where-ever possible. Face to face appointments can be made with your usual GP, but there may be times where we will need to confirm this with your usual GP first as we are limiting the number of patients who are in the clinic at any one time (with the exception of COVID vaccination clinics).

Many of your concerns can be addressed in a phone call without the need for you to leave your home.

If you need to see your GP, please book a Telehealth appointment on 4333 1222 – they will place you on your GP’s list for a phone call.

How Telehealth works:

  • Eligibility
    • You need to have been into your usual practice to see your usual GP in the last 12 months
      • For example:  If you have only been to The Entrance practice then The Entrance practice is your ‘usual practice’ and you are not eligible for a Telehealth appointment with a GP at the Toukley practice
  • Exceptions
    • Anyone with a positive COVID-19 test is exempt from the eligibility criteria above
  • New patients
    • New patients are not eligible for Telehealth consultations
  • When will the GP call?
    • Unfortunately we can’t guarantee an exact time.  If you need a particular time because of work commitments, please let reception know at the time of booking so we can advise the GP accordingly.
  • If you missed a call from the GP
    • Please call reception on 4333 1222 – they will alert the GP (depending on the time of day), or they will reschedule for the next available appointment
  • Scripts
    • Your GP can send you an escript on your mobile, or you can arrange to collect the script from the practice

Please do not come into the practice unless you have an appointment.

Please do not come into the practice if you have respiratory problems or flu like symptoms.

Please remember that social distancing also means you should not be bringing extra family members or friends with you to your appointment unless absolutely necessary. If possible, have them wait in the car or outside until the appointment is over.

Do not arrive too early for your appointment as we are trying to limit the number of people in our waiting room. Please wait in your car, or in an open space before entering the clinic.

It is a requirement of entry that all patients must wear a mask.  Please ensure your mask is covering your nose.

Tips on GP phone calls

  • If you have a mobile phone – please make sure you have your phone on and with you on the day of your phone call
  • If you have a landline – please make sure you are home on the day of the phone call
  • Protect your privacy. The GP will ask you personal information to ensure they are speaking to the correct person, so try to make sure no-one else can overhear your conversation – don’t be in the supermarket or at the shops or on speaker.

If the GP needs to see you, he may convert the telephone call to a video call.  This will be explained to you by you GP and they will guide you through how to do this.